Personal Training Packages — Terms & Conditions (MSMC)
By purchasing any Personal Training (PT) package at Movement & Sports Medicine Centre (MSMC), the client acknowledges, understands, & agrees to ALL the Terms & Conditions listed below. Purchase of any package constitutes automatic acceptance of these terms.
By purchasing any Personal Training (PT) package at Movement & Sports Medicine Centre (MSMC), the client acknowledges, understands, & agrees to ALL the Terms & Conditions listed below. Purchase of any package constitutes automatic acceptance of these terms.
1. Package Validity
2. Refund Policy (Updated)
3. Non-Transferability
4. Session Duration
5. Bookings & Scheduling
6. Cancellation Policy
7. Late Arrival Policy
8. Session Sharing
9. Freezing & Pausing
10. Safety Disclosure
11. Liability Waiver & Assumption of RiskBy purchasing or attending PT sessions, the client agrees that:
Assumption of RiskAll physical exercise involves risks including muscle strain, joint injury, dizziness, falls, equipment issues, exacerbation of existing conditions, & in rare cases, serious injury or death.
Waiver of Legal ClaimsTo the fullest extent permitted by Singapore law, the client waives, releases, & discharges MSMC, its owners, staff, trainers, & contractors from any liability relating to injury, illness, accident, or death arising from training — except in cases of proven gross negligence.
IndemnityThe client agrees to indemnify & hold MSMC harmless from any claims, legal fees, or liabilities arising from misuse of equipment, non-compliance with instructions, or physical incidents within the studio.
SeverabilityIf any part of this waiver becomes unenforceable, the remaining clauses remain fully valid.
12. Payment Terms
13. Agreement to Terms & Conditions via Momence AppAll clients & members are required to download the Momence App to manage bookings, view package information, and access studio policies.
By purchasing any personal training package, class package, membership, or booking any session through Momence or directly with Movement & Sports Medicine Centre, the client acknowledges that they have read, understood, and agreed to all Terms & Conditions listed on our website & within the Momence platform.
Utilisation of any session (personal training, F.S.T, stretch sessions, classes, or similar services) constitutes automatic acceptance of all Terms & Conditions.
14. Studio Rights
Automatic Agreement Clause
By purchasing, booking, or attending any PT session at MSMC, the client automatically confirms that they have read, understood, & fully accepted these Terms & Conditions without the need for a physical signature.
- PT packages are valid for 1 week per session
(e.g., 10 sessions = 10 weeks validity). - Unused sessions after the validity period will automatically expire.
- Extensions are not granted unless approved by management.
2. Refund Policy (Updated)
- Refunds are strictly allowed only if the package has not been used at all (0 sessions used).
- Once a client has completed even 1 session, the entire package becomes 100% non-refundable.
- Partially used packages cannot be refunded, transferred, paused, or credited.
3. Non-Transferability
- Packages cannot be transferred to another person once they have been activated or used.
4. Session Duration
- Standard trainer sessions: 55 minutes
- Senior Sports Medicine Trainer sessions: 50 minutes
- Sessions start & end on time regardless of client arrival.
5. Bookings & Scheduling
- Bookings must be made at least 3 days in advance.
- Bookings made with less than 3 days’ notice are subject to availability.
- MSMC does not guarantee the same trainer each session due to scheduling needs, peak periods, or trainer availability.
6. Cancellation Policy
- Cancellations must be made 48 hours in advance.
- Cancellations under 48 hours will result in the session being automatically forfeited by the system.
- No-shows or forgotten bookings will be fully charged.
7. Late Arrival Policy
- If the client is late, the session will still end at the scheduled time.
- Arrivals 20 minutes late or more will be marked as a completed session.
8. Session Sharing
- Sessions are shareable with anyone, not limited to family members.
- The main package holder is responsible for all administration, booking, & cancellation actions.
9. Freezing & Pausing
- Packages cannot be paused, frozen, or extended for personal reasons.
- Freezing is allowed only for medical reasons, with a doctor’s memo & approval from management.
10. Safety Disclosure
- Clients must disclose all injuries, pain, medical conditions, dizziness, previous surgeries, or pregnancy.
- MSMC is not responsible for injuries caused by non-disclosure.
- Trainers are not medical professionals & do not diagnose medical issues.
11. Liability Waiver & Assumption of RiskBy purchasing or attending PT sessions, the client agrees that:
Assumption of RiskAll physical exercise involves risks including muscle strain, joint injury, dizziness, falls, equipment issues, exacerbation of existing conditions, & in rare cases, serious injury or death.
Waiver of Legal ClaimsTo the fullest extent permitted by Singapore law, the client waives, releases, & discharges MSMC, its owners, staff, trainers, & contractors from any liability relating to injury, illness, accident, or death arising from training — except in cases of proven gross negligence.
IndemnityThe client agrees to indemnify & hold MSMC harmless from any claims, legal fees, or liabilities arising from misuse of equipment, non-compliance with instructions, or physical incidents within the studio.
SeverabilityIf any part of this waiver becomes unenforceable, the remaining clauses remain fully valid.
12. Payment Terms
- Full payment must be made before the first session.
- Prices may change without notice, but purchased packages retain their paid value.
- No refunds, credits, or adjustments will be offered for expired sessions, missed sessions, or unused sessions (except under the unused-package refund rule).
13. Agreement to Terms & Conditions via Momence AppAll clients & members are required to download the Momence App to manage bookings, view package information, and access studio policies.
By purchasing any personal training package, class package, membership, or booking any session through Momence or directly with Movement & Sports Medicine Centre, the client acknowledges that they have read, understood, and agreed to all Terms & Conditions listed on our website & within the Momence platform.
Utilisation of any session (personal training, F.S.T, stretch sessions, classes, or similar services) constitutes automatic acceptance of all Terms & Conditions.
14. Studio Rights
- MSMC reserves the right to refuse service to clients who violate policies, behave disrespectfully, or pose safety risks.
- Terms may be updated anytime to maintain safety, legality, & operational standards.
Automatic Agreement Clause
By purchasing, booking, or attending any PT session at MSMC, the client automatically confirms that they have read, understood, & fully accepted these Terms & Conditions without the need for a physical signature.