PERSONAL TRAINING MEMBERSHIP TERMS & CONDITIONS (MSMC)
Applies to Essential, Signature, & Elite Memberships

1. Membership Commitment Period

1. All memberships require a minimum commitment of 3 months.
2. Membership fees are billed monthly & are strictly non-refundable.
3. Early termination is not permitted unless supported by a valid medical certificate.
4. After the 3-month commitment, membership continues monthly unless cancelled with 30 days’ written notice.
5. No freezing or pausing is allowed during the first 3 months.

2. Freeze Policy (After Commitment Period)

1. Freezing or pausing is allowed only after the initial 3 months.
2. Freeze requests must be submitted 7 days in advance.
3. No backdated freezes will be approved.

3. Session Allocation & Duration

1. Session duration:
   • 50 minutes for senior sports medicine trainer (SMTs)
   • 55 minutes for all other personal trainers
2. Sessions are allocated monthly based on your membership tier:
   • Essential: 8 sessions
   • Signature: 12 sessions
   • Elite: 20 sessions
3. Sessions are valid only within the same calendar month.
4. No rollovers, no extensions, no transfers across months.

4. Membership Sharing

1. Personal training sessions under a membership are shareable with anyone, not limited to family.
2. The member is responsible for all shared users’ conduct & booking compliance.
3. MSMC reserves the right to suspend sharing privileges if misuse is detected.

5. Top-Up Sessions

1. Members may purchase top-up sessions at their membership base fee.
2. Top-ups must be used within the same month as purchased.
3. If a member books a session without an active membership or top-up, the single-session rate of S$190 applies.
4. Top-up sessions follow all attendance & cancellation rules.

6. Booking Policy

1. All bookings should be made minimum 3 days in advance to secure a trainer.
2. For bookings made under 3 days, MSMC will assign any available trainer, subject to studio schedule.
3. All bookings are first-come, first-served.
4. There is no priority booking system for any membership tier.

7. Cancellation & No-Show Policy

1. A minimum of 48 hours’ notice is required for cancellations or rescheduling.
2. If cancellation occurs under 48 hours, the system will automatically forfeit the session.
   (This protects studio staff from being blamed for lost sessions.)
3. No-shows are considered a full session used.
4. Late arrivals reduce session duration but count as a full session.

8. Trainer Assignment

1. MSMC strives for consistency but specific trainers cannot be guaranteed.
2. Trainer changes may occur due to illness, emergencies, scheduling conflicts, or operational needs.
3. Explanation for clients:
   Because MSMC follows a structured Sports Medicine–based methodology, all trainers are trained under the same system. This ensures continuity & quality even if another trainer must step in. Your programme remains consistent regardless of trainer changes.
4. No refunds or credits will be given due to trainer changes.

9. Safety, Medical & Disclosure

1. Clients must disclose all injuries, pain conditions, or medical issues before training.
2. MSMC may require medical clearance when necessary.
3. MSMC is not liable for injuries resulting from nondisclosure or failure to follow trainer instructions.

10. Payment Terms

1. Monthly fees are auto-billed & non-refundable.
2. Memberships cannot be transferred or converted into other services.
3. Outstanding payments may result in paused booking access.

11. Studio Rules

1. Clients must follow all studio hygiene, safety, & etiquette guidelines.
2. Abusive or disrespectful behaviour may result in immediate membership termination without refund.
3. MSMC reserves the right to revise policies with 30 days’ notice.