Terms & Conditions Penalty Fee Agreement for Early Cancellation of Membership This Penalty Fee Agreement (the "Agreement") is made and entered into as of the sign-up date, by and between the customer (the "Customer") and MOVEMENT & SPORTS MEDICINE CENTRE (the "Fitness Centre"). Whereas, the Customer has entered into a membership agreement with the Fitness Centre for a term of less than six months (the "Membership Agreement"); Whereas, the Membership Agreement includes a provision that requires the Customer to pay a penalty fee if the Customer cancels the Membership Agreement before the end of the term of the Membership Agreement; Whereas, the parties desire to set forth the terms and conditions of the penalty fee; Now, therefore, in consideration of the mutual promises and covenants contained herein, the parties agree as follows: Penalty Fee: If the Customer cancels the Membership Agreement before the end of the term of the Membership Agreement, the Customer shall pay a penalty fee of $299 (the "Penalty Fee"). The Penalty Fee is a reasonable estimate of the damages that the Fitness Centre would incur as a result of the early cancellation of the Membership Agreement. Payment of Penalty Fee: The Customer shall pay the Penalty Fee within 30 days of the cancellation of the Membership Agreement. The Penalty Fee shall be paid in full and shall be made payable to the Fitness Centre. Release of Claims: The Customer hereby releases and discharges the Fitness Centre and its agents, employees, officers, directors, successors, and assigns from any and all claims, damages, liabilities, costs, expenses, or demands arising from or related to the penalty fee. Early Termination by the Studio: Should the studio decide to revoke or cancel the membership before the minimum term of 6 months for any reason deemed appropriate by the studio, the early termination fee will apply, and the member agrees to release the studio from any claims related to it. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the state of Singapore. Counterparts: This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Refunds: Unused Sessions/Classes: No refunds once deducted for the month. Late Arrival: No refunds for refused entry due to late arrival. Advance Cancellations: Full refund available if cancellation is made at least 7 days before the session/event or within 24 hours of purchase. Same-Day Bookings: No refunds for same-day bookings. Class Late Arrivals: Entry: No entry allowed once a class starts. Refunds/Rescheduling: No refunds, rescheduling, or make-up sessions for late arrivals. Advance Cancellations: Cancellations or rescheduling must be done at least 24 hours in advance. Photography & Videography: Marketing: Photographs & videos may be taken on the premises for marketing purposes. Security: CCTV may be in operation for security. Personal Training Package Terms: Validity: 10 weeks from the date of the first session. Refunds & Extensions: Non-refundable, non-transferable, with no rollovers. Cancellation & Lateness: 24 hours notice required for cancellations; late arrivals will not extend session time. These terms represent the full agreement between the Trainer & the Client regarding personal training packages. Cancellation Policy: General: 24 hours notice required for cancellations. Cold Exposure & Premium Classes: Full drop-in rate charged for cancellations made less than 24 hours in advance. Fitness Classes: $21 fee for late cancellations or no-shows. Medical Cancellations: Fee waived with a valid medical certificate from a recognised medical physician. Chiropractors, TCM, & other alternative providers are not accepted. Member Cancellations & No-Shows: Medical Emergencies: Members can cancel due to medical emergencies with a valid medical certificate. Family Emergencies: Immediate family members' emergencies are covered under the same conditions. Unpaid Dues from No-Shows: Notification of unpaid dues immediately. Account freeze if dues are not settled within 7 days. Membership termination if dues remain unpaid after two weeks. Reinstatement requires full payment of dues. Pausing of Membership: Eligibility: Memberships can be paused after the first 6 months. Maximum Pause Length: 1 month, with a prorated fee of $39. Policy Rationale: Ensures quality service & sustains business operations. Helps manage resources effectively. Agreement Integrity. Acceptance of Updated Terms: Continued Use: By continuing to use the services of Movement & Sports Medicine Centre after any updates to the terms & conditions have been sent to the client, the client agrees to be bound by the updated terms & conditions. Notification of Updates: Clients will be notified of any updates to the terms & conditions. It is the client's responsibility to review the updated terms & conditions. Binding Agreement: The updated terms & conditions will be considered as accepted & binding once communicated to the client, regardless of whether the client has signed the updated agreement. Teacher's Obligation: If you are the only one booked for a class, the teachers will wait for 5 minutes before deciding to close the session. Third Party App & Links: If you book via a 3rd party app (not through our website), you may be put on a waitlist or have your class cancelled to make way for our direct bookings. Lost & Found: Personal belongings (except personal electronic devices) such as water bottles, tops, pants/shorts, etc., that have not been claimed within 24 hours of the session will be discarded. Commitment to Fairness: We understand that unforeseen circumstances can lead to no-shows. We encourage members to communicate with us proactively in such instances. Our aim is not to penalise but to ensure fairness & the availability of our services to all members. Policy Rationale: This policy is essential to ensure we can continue to offer the highest quality of service to all our clients while sustaining the costs of business operations. The cancellation policy helps us manage our resources effectively & maintain the viability of our business, ensuring that we can continue to provide top-notch services or classes & support to our community. Booking Agreement: By booking any class session with us, you agree to the terms outlined in our policy. Should you have any questions or require further clarification, please reach out to us at +6587693235 (WhatsApp chat only). We kindly ask for your understanding & cooperation in adhering to these terms. This ensures that you never miss a workout towards your goals & stress less upon booking. Your support helps us maintain the standard of excellence you’ve come to expect from Movement & Sports Medicine Centre.