1. General Agreement
  • By purchasing, booking, or attending any service at MSMC, the client agrees to all studio terms.
  • Terms apply to classes, memberships, PT, F.S.T, stretch sessions, workshops, & premium services.
  • Momence is the official booking & membership platform.
2. Membership Terms
  • Minimum term applies according to the selected membership.
  • Early cancellation before the agreed term incurs a $299 early termination fee (separate of membership).
  • Members are responsible for cancelling their own membership through Momence.
  • Paid membership fees are non-refundable.
  • MSMC is not responsible for further deductions if the member fails to cancel correctly.
3. Booking Policy
  • All bookings must be made through Momence or approved MSMC channels.
  • Bookings are subject to availability.
  • General classes: Bookings must be made at least 24 hours in advance.
  • Third-party app bookings may be waitlisted or cancelled to prioritise direct bookings.
4. Cancellation & No-Show Policy
  • General classes: cancellations must be made at least 24 hours in advance.
  • PT / F.S.T / private sessions: cancellations must be made at least 48 hours in advance.
  • Late cancellations or no-shows may result in a fee, forfeited session, or full charge.
  • Fitness class late cancellation / no-show fee: $21.
  • Cold exposure & premium classes: late cancellations may be charged at the full drop-in rate.
5. Late Arrival Policy
  • Late arrivals will not be given entry once class has started.
  • No refunds, rescheduling, or make-up sessions are provided for late arrivals.
  • For PT sessions, the session still ends at the scheduled time.
  • Arrivals 20 minutes late or more may be marked as a completed session.
6. Refund Policy
  • All paid memberships, used sessions, expired sessions, missed sessions, & same-day bookings are non-refundable.
  • PT packages are refundable only if zero sessions have been used.
  • Once one session has been used, the full package becomes non-refundable.
  • No refunds are given for late arrivals, no-shows, expired sessions, unused monthly access, or booking mistakes.
7. Package Validity
  • PT packages are valid for 1 week per session purchased.
  • Example: 10 sessions = 10 weeks validity.
  • Unused sessions expire after the validity period.
  • Extensions are not granted unless approved by management.
8. Pausing / Freezing Policy
  • Memberships may only be paused after the first 6 months.
  • Maximum pause: 1 month within the term.
  • A prorated pause fee of $49 applies.
  • PT packages cannot be paused unless due to medical reasons, supported by a doctor’s memo & approved by management.
9. Session Sharing & Transfer
  • PT sessions may be shared with anyone.
  • The main package holder is responsible for booking, cancellation, & administration.
  • Packages cannot be transferred once activated or used.
10. Trainer & Scheduling Policy
  • MSMC does not guarantee the same trainer for every session.
  • Trainer assignment depends on scheduling, availability, peak periods, & operational needs.
  • Standard trainer sessions: 55 minutes.
  • Senior Sports Medicine Trainer sessions: 50 minutes.
11. Health, Safety & Disclosure
  • Clients must disclose injuries, pain, medical conditions, dizziness, surgeries, pregnancy, or health concerns.
  • MSMC is not responsible for issues caused by non-disclosure.
  • Trainers do not diagnose medical conditions.
  • Clients participate at their own risk.
12. Liability Waiver
  • Exercise carries inherent risks, including strain, injury, dizziness, falls, or worsening of existing conditions.
  • To the fullest extent permitted by Singapore law, clients release MSMC, its owners, staff, trainers, & contractors from liability except in cases of proven gross negligence.
  • Clients agree to follow instructions & use equipment safely.
13. Studio Conduct & Rights
  • MSMC reserves the right to refuse service, revoke access, or cancel memberships if a client:
    • behaves disrespectfully
    • violates policies
    • creates safety risks
    • fails to pay outstanding dues
    • disrupts the studio environment
14. Unpaid Dues
  • Clients will be notified of unpaid fees.
  • Accounts may be frozen if dues are unpaid after 7 days.
  • Membership may be terminated if dues remain unpaid after 14 days.
  • Reinstatement requires full payment of outstanding dues.
15. Photography, Videography & CCTV
  • Photos & videos may be taken on the premises for marketing purposes.
  • CCTV may be used for security.
16. Lost & Found
  • Personal belongings left behind may be discarded if not claimed within 24 hours.
  • Personal electronic devices may be handled separately at the studio’s discretion.
17. Updates to Terms
  • MSMC may update its terms to maintain safety, legality, & operational standards.
  • Clients will be notified of updates.
  • Continued use of MSMC services means the client accepts the updated terms.
18. ContactFor questions or clarification, contact MSMC via WhatsApp: +65 8769 3235.


Updated last: 20th April 2026